Upstander: anything that makes uncomfortable and inappropriate ; responsibility to create positive work environment. interrupting people , sarcasm On what basis you decide this work , this creates micro aggression it is us vs you mentality incivility behavior less valued accountable perceived mistake function as a team trapped core value violate it makes hard for me no role play in outcome no parameter of behavioral standards use paraphrase did you realize you just interrupted me --ask behavior - goal is to stop it paraphrase with positive tone ; ask question focus on impact affecting my performance mistreat